Terms & customer protection

We are completely transparent about what you may and may not expect from your MY.4KTV subscription. Read this before you order — that way you know exactly where you stand.

In short: 15 days money back if the subscription genuinely does not work — meaning no channel and no film plays at all. Support is available 24/7, servers are maintained weekly and the VOD library is refreshed every quarter. Ordering and payment happen over WhatsApp, and the player app is not included. For every customer you refer, you receive free months on your own subscription.

• 15-day money-back guarantee
• 24/7 support
• Weekly maintenance
• Fixed prices

1. Money-back guarantee — 15 days

• You are entitled to a full refund within 15 days of activating your subscription, but only where the subscription itself demonstrably does not work.
• “Not working” means: NO channel works and NO movie or series works — not a single channel, not a single film, not a single category.
• The fault must lie with the subscription (our servers and your line), not with your app, your device, your internet connection or your network settings.

2. When the refund does not apply

• When the problem lies with the application, the device, the smart TV, the box, the router or the internet connection.
• When only part of the offering fails — for example one channel, one match, one film or one category.
• When you simply do not like the subscription, change your mind or prefer another provider. Taste or preference is not a technical fault.
• When you refuse to cooperate with the diagnosis: a screenshot or short video, a test on a second device, a test on another network.
• When the login details have been shared with third parties, or used on more devices than your subscription allows.
• We are not responsible for problems that lie outside the subscription itself.

3. The player app is not included

• We supply the subscription only — the line and the login details — not the application you watch it in.
• You buy or activate the player app yourself. Some apps are free, others ask a small one-off fee payable to their developer. Those costs are separate from your subscription with us.
• Our subscription works with virtually every IPTV player, including HotPlayer, IBO Player and IBO Pro, IPTV Smarters and Smarters Pro, TiviMate, Flix IPTV, Duplex Play, Net IPTV, XCIPTV, Televizo, Kodi, and any other player that supports Xtream Codes or M3U.
• Our support helps you install and configure the app of your choice free of charge.

4. Payment and ordering

• The entire ordering process runs over WhatsApp. You contact our support team and they guide you through it step by step.
• Payment is made mainly by bank transfer — that method is always available.
• Other payment methods are not permanently available. Our support will tell you which options are open at the moment you order.
• Our prices are fair and fixed: no hidden costs, no automatic renewal, and no contract that quietly rolls on. Your subscription simply ends on its end date unless you choose to renew it.

5. Invoice and contract after payment

• Once we have received your payment we send you an invoice and contract, as a text message or as a PDF file.
• It states every detail of your subscription: start date, end date, term including any free months, number of devices, the amount paid and your login details.
• Keep this document. It serves as your proof for any question about renewal, support or a refund.

6. Refer a customer — get free months

• If you refer someone to us and that person takes out a subscription, we reward you with free months on your own subscription.
• If the customer you referred buys the 12 + 3 month package, you receive 1 free month.
• If they buy the 24 + 6 month package, you receive 2 free months.
• This applies to both 1-device and 2-device subscriptions, and there is no limit: every new customer you bring in counts.
• Have the new customer mention your name or number when ordering, or tell us yourself over WhatsApp.

7. Monthly promotions and our WhatsApp channel

• Every month we run promotions and limited-time offers on various packages.
• Follow us on social media — and above all on our WhatsApp channel — to see these deals first.
• On the WhatsApp channel we also announce every update, planned maintenance window and fault repair, so you always know what is going on.
• Subscribing to the channel is free and entirely without obligation.

8. Outage or connection error

• If you get a connection error, or the server stutters, there is no need to worry — just contact support.
• Maintenance and repairs happen weekly, so problems are resolved quickly and structurally.
• In most cases support gets you going again straight away with a different server or an adjusted setting, without you having to do anything.

9. 24/7 customer service

• Our support is reachable 24 hours a day, 7 days a week over WhatsApp.
• Before a refund can be considered, you always receive technical support first: we test the line, check the server and help with the installation.
• In the vast majority of cases a problem is solved within minutes by a different app, a different server or a corrected setting.

10. Permanent updates

• The channel line-up and the servers are permanently maintained and updated, at no extra cost to you.
• The VOD library of movies and series is updated quarterly — four updates a year.
• New channels, new categories and stream-quality improvements are added to your existing subscription automatically.

11. Movies and series on request

• If a film or series is missing from the library, you can request it from us over WhatsApp.
• Requests are included in the next quarterly update, so there is a wait until the following update cycle.
• We do our utmost, but we cannot guarantee that every requested title becomes available.

12. Audio languages and subtitles

• Not every film and series is available with a dubbed audio track in your language.
• A large part of the international catalogue is offered in its original language, usually English, depending on the source.
• Subtitles are available for many titles, but not for the entire catalogue.
• Local channels are of course broadcast in their own language — the German channels in German, the French channels in French, and so on across our European line-up.
• The absence of a dubbed track or subtitles on an individual title is not a technical fault and gives no right to a refund.

13. Your responsibility

• A stable internet connection of at least 25 Mbps is required, and 50 Mbps or more is recommended for 4K streams.
• You are responsible for your own equipment, your app and your network.
• Sharing your login details leads to immediate blocking of the line without a refund.
• The service is intended solely for private use within your own household.

14. How to request a refund

• Contact us over WhatsApp within 15 days of activation.
• State your order number, the device you are using and the app you are watching in.
• Add a short video or screenshot showing that no channel and no film plays.
• After confirmation by our technical team, the amount is refunded to the same payment method within 5 to 10 working days.

15. Your data and privacy

• We only ask for what an order actually needs: a name or nickname, a contact number for WhatsApp, and — where you pay by bank transfer — the payment reference.
• We do not sell, rent or pass your details to advertisers, and we do not log or profile what you watch in order to market to you.
• Your order details are kept only for as long as your subscription runs, plus the period our accounting obligations require.
• You can ask us over WhatsApp what we hold about you, and request that it be deleted once your subscription has ended.

Still have questions?

Our customer service is available 24/7 and usually answers within minutes. We handle ordering, payment and installation together with you over WhatsApp.

See the MY.4KTV subscriptions

Last updated: September 2026. By taking out a subscription you confirm that you agree to the terms above.